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Electronic Banking Questions or Problems |
| Lost / Stolen Debit Cards During Business Hours – Contact your local branch After Business Hours – (800) 528-2273 |
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Lost / Stolen Checks |
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Identity Theft, Security Related Problems, Issues or Questions |
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Privacy Questions |
| Electronic Funds Transfer (EFT) Error (unauthorized or incorrect EFT) Contact your local branch |
| Verification of Receipt of Preauthorized Transfers Contact your local branch |
| Home Equity Billing Error Resolution Contact your local branch |
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Substitute Check Re-credit Claims |
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Substitute Check Requests |
| Stop Payments Contact your local branch |
| Debit Card Transaction Disputes Contact your local branch |
| Consumer Complaints compliance@colonybank.com |
| Lost or Stolen Prepaid Visa Gift Cards If your Card is lost or stolen, promptly notify Issuer by calling (toll free) 800-807-2821 or writing to Credt Card Security Department, P.O. 1481, Madison, WI 53701 |
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