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ATM/Debit Card Security

 

  • Always keep your debit card in a safe and secure place. Treat it as you would cash or checks. Contact Colony Bank immediately at 1-800-873-6404 if your card is lost or stolen, or if you suspect unauthorized use.
  • Do not send your card number through email, as it is typically not secure.
  • Do not give out your card number over the phone unless you initiated the call.
  • Regularly review your account statements as soon as you receive them to verify transactions. Contact Colony Bank immediately if you identify any discrepancies.
  • Set up alerts through Colony Bank Online Banking to receive an e-mail within minutes of any transaction posting to your account.
  • When selecting a PIN, don’t use a number or word that appears in your wallet, such as name, birth date, or phone number.
  • Ensure no one sees your PIN when you enter it. Memorize your PIN. Don’t write it down anywhere, especially on your card, and never share it with anyone.
  • Cancel and cut up unused cards. If you receive a replacement card, destroy your old card.
  • Shop with merchants you know and trust.
  • Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the lower right-hand corner of your web browser, or “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
  • Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
  • Safe-keep or securely dispose of your transaction receipts.