Contact Us Locations Lost/Stolen Card Reorder Checks Chat

Contact Us

Need Assistance?  Find the help you need here. When sending information via email please do not include sensitive information about your account(s).

Interested in Opening an Account

Contact your local branch or e-mail us

Electronic Banking Questions or Problems*

Call us at (800) 873-6404 or e-mail us

*Note - Please do not include sensitive information about your account(s).

Debit Cards - Lost / Stolen / PIN / Activation

  • During Business Hours – Contact your local branch
  • After Business Hours – (800) 873-6404

Lost / Stolen Checks

Contact your local branch 

Identity Theft, Security Related Problems, Issues or Questions*

E-mail the Colony Bank Security Team.
Warning: Colony Bank does not issue Online Payment Voucher Receipts or Transfer Orders. Any such voucher/ order bearing the Colony Bank name or logo is fraudulent and not authorized by Colony Bank.​

Fraudulent Order Example​

*Note - Please do not include sensitive information about your account(s).

Privacy Questions*

E-mail the Colony Bank Compliance Team.

*Note - Please do not include sensitive information about your account(s).

Electronic Funds Transfer (EFT) Error (unauthorized or incorrect EFT)

Contact your local branch

Verification of Receipt of Preauthorized Transfers

Contact your local branch

Home Equity Billing Error Resolution

Contact your local branch

Substitute Check Re-credit Claims*

E-mail the Colony Bank Account Services Team.

*Note - Please do not include sensitive information about your account(s).

Substitute Check Requests*

E-mail the Colony Bank Account Services Team.

*Note - Please do not include sensitive information about your account(s).

Stop Payments

Stop payments on checks can be initiated though Online Banking or contact your local branch

Debit Card Transaction Disputes

Contact your local branch

Consumer Complaints*

Call us at (800) 873-6404 or e-mail the Colony Bank Compliance Team.

*Note - Please do not include sensitive information about your account(s).

Lost or Stolen Prepaid Visa Gift Cards

If your Card is lost or stolen, promptly notify Issuer by calling (toll free) 800-807-2821 or writing to Credit Card Security Department, P.O. 1481, Madison, WI 53701