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 Need Assistance?  Find the help you need here

 Electronic Banking Questions or Problems
(800) 873-6404 or e-mail at ebanking@colonybank.com

 Debit Cards - Lost / Stolen / PIN / Activation
          During Business Hours – Contact your local branch
          After Business Hours – (800) 873-6404

Lost / Stolen Checks
Contact your local branch 

Identity Theft, Security Related Problems, Issues or Questions
security@colonybank.com 

Warning: Colony Bank does not issue Online Payment Voucher Receipts. Any such voucher bearing the Colony Bank name or logo is fraudulent and not authorized by Colony Bank.

Privacy Questions
compliance@colonybank.com

Electronic Funds Transfer (EFT) Error (unauthorized or incorrect EFT)
Contact your local branch
Verification of Receipt of Preauthorized Transfers
Contact your local branch
Home Equity Billing Error Resolution
Contact your local branch

Substitute Check Re-credit Claims
accountservices@colonybank.com

Substitute Check Requests
accountservices@colonybank.com

Stop Payments
Stop payments on checks can be initiated though Online Banking or contact your local branch.  For more details on how to initiate a stop payment on a check, view the New Personal Online Banking video for personal accounts or Colony Business Online video for business accounts.
Debit Card Transaction Disputes
Contact your local branch
Consumer Complaints
(800) 873-6404 or e-mail at compliance@colonybank.com
Lost or Stolen Prepaid Visa Gift Cards
If your Card is lost or stolen, promptly notify Issuer by calling (toll free) 800-807-2821 or writing to Credt Card Security Department, P.O. 1481, Madison, WI 53701

 

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FDIC Insurance

 

Debit Card / Online Security

Colony Bank will never contact you and ask for you to provide your online banking credentials. debit card number, PIN, or any information printed on your debit card. Keep your personal information secure. Beware of emails, robo calls, voice mails and text messages requesting online banking or debit card information. Please contact Customer Service at 1-800-873-6404 if you have any questions or concerns about your personal banking information.

 

 

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