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 Need Assistance?  Find the help you need here

 Electronic Banking Questions or Problems
(800) 873-6404 or e-mail at

 Telephone Banking
(800) 240-5188

 Debit Cards - Lost / Stolen / PIN / Activation

          During Business Hours – Contact your local branch
          After Business Hours – (800) 873-6404

Lost / Stolen Checks
Contact your local branch 

Identity Theft, Security Related Problems, Issues or Questions 

Warning: Colony Bank does not issue Online Payment Voucher Receipts. Any such voucher bearing the Colony Bank name or logo is fraudulent and not authorized by Colony Bank.

Privacy Questions

Electronic Funds Transfer (EFT) Error (unauthorized or incorrect EFT)
Contact your local branch
Verification of Receipt of Preauthorized Transfers
Contact your local branch
Home Equity Billing Error Resolution
Contact your local branch

Substitute Check Re-credit Claims

Substitute Check Requests

Stop Payments
Stop payments on checks can be initiated though Online Banking or contact your local branch.  For more details on how to initiate a stop payment on a check, view the New Personal Online Banking video for personal accounts or Colony Business Online video for business accounts.
Debit Card Transaction Disputes
Contact your local branch
Consumer Complaints
(800) 873-6404 or e-mail at
Lost or Stolen Prepaid Visa Gift Cards
If your Card is lost or stolen, promptly notify Issuer by calling (toll free) 800-807-2821 or writing to Credt Card Security Department, P.O. 1481, Madison, WI 53701


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